This website is maintained by the marketing department of The Cleveland Orchestra for the primary purpose of providing information about The Orchestra's performance schedule, and to allow visitors to purchase individual performance tickets, series subscriptions, and compact disc recordings via secure transactions across the Internet.

Information Collection and Use

Any and all information collected by this site is the sole property of The Cleveland Orchestra and The Musical Arts Association. This information will not be sold or disclosed to any other party except as noted herein.

Information Gathered Automatically

The web servers hosting our site collect some information about visitors to our site automatically. This information is compiled anonymously in server statistics logs to help us identify how visitors are using our site and how we may improve our service.

The type of information gathered in this manner may include, but is not limited to:
The date of the visit to the site.
The length of time spent browsing the site.
The domain name and/or ISP address used to visit the site.
(MSN, AOL, etc.)
The type of browser(s) being used to access the site.
(IE, Netscape, etc.)
The type of operating system(s) used.
(Windows 98, NT, MAC OS, etc.)

Please note: Email addresses are not automatically gathered.

Information You Provide

1. Email Address.

Visitors to our site may elect to join our email club in order to receive news, special announcements, discount ticket offers, and other information from The Cleveland Orchestra via email. Those who join our email list are asked to select from a limited number of preferences and demographic responses in order to help us provide our email club members with the kinds of information they would like to receive. Every email sent by The Cleveland Orchestra allows the recipient to update their preferences or be removed from the list.

Email addresses gathered in this manner will not be disclosed to any other party unless the email club member indicates he/she would like to receive information from other arts organizations The Orchestra works with. (Examples include the Cleveland Playhouse, Cleveland Museum of Art, and Playhouse Square.)

An email address is also requested as part of the online order form for ticket and merchandise purchases. From time to time, these emails will be downloaded from our web server and added to our email database. At that time, an initial email communication will be sent, and the address owner may choose to join the email club and receive additional emails or be removed from the list.

2. Demographic and Financial Information

When ordering tickets or merchandise online from The Cleveland Orchestra website, we will require you to fill out an online order form which may include information such as name, billing address, shipping address, day and evening phone numbers, email address, credit card number, and expiration date. This information is used to process your transaction. If the ticket office or store staff has a problem processing your order, this information may also be used to contact you.

All demographic information (name, mailing address, email address, etc.) relating to ticket purchases is entered and stored in the box office ticketing system. Financial information (credit card number and expiration) is used for processing the transaction only, and is not stored in the system. Merchandise sales transactions are processed through the Point of Sale terminals in The Cleveland Orchestra Store. This system is used only for processing sales transactions and inventory management, and does not store credit card information.

From time to time, The Cleveland Orchestra will send an email communication to the email addresses contained in the box office ticketing system, offering the addressee the opportunity to join the email club and continue to receive email news and offers. Anyone who does not wish to receive these email communications may choose to opt-out at anytime. Simply click the opt-out link contained in each email or call the Severance Hall Ticket Office at (216) 231-1111.

3. Contests

From time to time, The Cleveland Orchestra may offer online contests for tickets or other similar prizes in cooperation with another arts organization, radio station, newspaper, or website. When this occurs, the information gathered online is shared by The Cleveland Orchestra and the contest partner organization.

Use of Information

All information gathered online for ticket purchases is entered into the box office ticketing system, which is the sole repository of data used by The Cleveland Orchestra to generate postal mailing lists that provide our patrons with information about our products and services and notices of upcoming events. If you do not wish to receive these mailings, please email your request to info@clevelandorchestra.com or call the Severance Hall Ticket Office at (216) 231-1111.

Once or twice a year, we may exchange mailing lists with other Cleveland-area arts organizations so they may provide our patrons with local arts-related information. If you do not want us to share your mailing address with other Cleveland-area arts organizations, please let us know via the email address or phone number above.

Links

This website may contain links to other websites not affiliated with The Cleveland Orchestra. Any external destination site is governed by the privacy policy of the owner/operator of the particular site, and The Cleveland Orchestra and/or The Musical Arts Association is not responsible for their policies or content.

Terms of Use

By using this site and/or providing us with personal and financial information, you agree to indemnify and hold harmless The Cleveland Orchestra, The Musical Arts Association, it's officers, trustees, directors, employees, successors, agents, distributors, and affiliates for any and all claims, damages, losses, fees, and causes of action arising from it's use by you or any information or content provided by you.

The information provided on this site is for general use by its audience, and all programs and artists are subject to change without notice. Information contained on this site is presented "as is" and may contain inaccuracies and omissions. Any and all information presented on this website is done so without warranty, either expressed or implied, and any reliance on the information contained herein will be made at your own risk.

Copyright

This site is owned, operated, and maintained by The Cleveland Orchestra. Unless otherwise specified, all information and content of this site, including text, logos, graphics, images, site design and layout, are the sole property of The Cleveland Orchestra and The Musical Arts Association.

Selected Severance Hall interior photography by Steve Hall © Hedrich Blessing. All other photography Copyright © Roger Mastroianni.